Back office outsourcing can help increase efficiencies and provide cost savings that allow businesses to focus on the projects and tasks that move the needle and drive growth.
24% of businesses outsource to help increase efficiencies (source: clutch.co). With highly skilled onshore and nearshore outsourcing services, it makes sense in 2023 to consider offloading back office functions.
Whether you are a startup bootstrapping your next product launch or a local small business looking for some data entry support, the below five outsourcing services can help with various back office tasks.
According to Clutch.co’s most commonly outsourced business processes, we’ve included vendors that can help with anything from bookkeeping to human resource management services.
5 Best Back Office Outsourcing Services of 2023:
- Horatio – Best overall
- Pilot – Best for bookkeeping, controller, and CFO services
- Bambee – Best for small business Human Resources
- Support Ninja – Best for data management and data entry services
- Sofomo – Best for web development services
What are the Best Back Office Outsourcing Services?
Here are my recommendations for the best back office outsourcing services by use case of 2023:
1. Horatio
Best Overall
Horatio offers cost-effective nearshore back office support services that can help with anything from data entry tasks to customer service support. In addition, they are SOC and PCIS DSS certified, giving you trust that your privacy needs are handled securely.
Horatio’s workforce is 100% dedicated to your team, and they are committed to their agents, so turnover is low. This gives you confidence that their agents know the intricacies of your business. In addition, your team will be hand-picked with agents that align with your brand’s values.
Connect with the Horatio team to get tailored back office tasks tailored for your business needs.
Services:
- Back office solutions (tailored support)
- Data entry
- Invoicing processing
- Image retouching
- Billing inquiries
- Scheduling
- Omnichannel support
Price:
- Horatio operates on per agent per hour model. This simple pricing model typically leads to significant cost savings. There are no hidden fees.
Reviews:
- Clutch 5 stars
- Indeed 4.1 stars
2. Pilot
Best for bookkeeping, controller, and CFO services
Pilot is the go-to for startup and small business financial back office support that serves over 1,000 growing businesses. They can help with bookkeeping to research and development tax credit preparation. In addition, their support team can answer or connect you with a financial expert through their CFO services if you have any questions.
Accurate bookkeeping is a necessity for your business. However, monitoring cash flow and making sure your balance sheet is up to date can be time-consuming and keep you from working on the core areas of your business.
With Pilot, their bookkeepers learn the ins and outs of your business, integrate with your payroll and accounting software, and provide you with monthly financial reports.
With their CFO services, their CFOs will review your companies financials and help develop forecasts, budgets, or any needed items for investment meetings. Their CFOs have a wealth of knowledge and have grown hundreds of businesses, and raised significant amounts of capital.
Services:
- Bookkeeping
- CFO services
- Tax preparation
- Financial support
- R&D tax credit
- Expertise in startups
- Expert support and partnership
- Additional services (bill paying, invoices, etc.)
Price:
Pilot’s bookkeeping services are billed annually and adjust based on your business’s monthly expenses. Their CFO services are billed annually and are based on an hourly engagement. Tax preparation services are billed per year and must be purchased with Pilot bookkeeping.
- Pilot Bookkeeping has three tiers
- Core starts at $599/month billed annually
- Select starts at $849/month
- Plus is custom pricing which includes core services plus add ons
- Pilot CFO services
- Monthly engagement starts at 3 hours for $1,050/month billed annually
- Annual budgeting and forecasting starts at $6,300
- Tax Preparation
- Essentials package starts at $1950/year
- Standard package is custom pricing that starts at $4,950/year
- Additional Services
- AP/AR services start at $125/hour
- Supplemental services start at $195/hour
- Controller services start at $200/hour
Reviews:
- G2 4.6 stars
- Get App 4.7 stars
- Capterra 4.7 stars
- Software Advice 4.75 stars
3. Bambee
Best for small business Human Resources
The reality is not every business can afford to hire an in-house HR manager. According to Salary.com, the average HR manager’s salary is $109K. Again, though, we can all agree it’s necessary to have good HR policies in place to stay compliant.
Bambee offers automated HR solutions to ensure your business is HR compliant, starting at $99/month. They also offer dedicated HR managers to help when you need guidance. They support over 20 industries across all US states.
Their HR Autopilot services help with HR audits, training and certifications, establishing and updating policies, employee feedback, and business ethics features.
Their dedicated HR managers can help implement new policies, onboard new team members, coach during terminating employees, and much more.
Services:
- HR audits to identify HR compliant gaps
- Dedicated HR managers (craft HR policies, onboarding, employee retention, coaching, etc.)
- Craft and make sure HR policies are signed and up to date
- Onboarding and mandatory team training (workplace safety, business ethics, etc.)
- Staff performance tracking
- Employee feedback
- EEOC document storage
- Optional guided payroll add on
Price:
Bambee’s back office support services cover all your HR needs. Their flat pricing with no contracts starts at $79/month billed annually. Their pricing scales based on the number of employees. If you purchase annually, you save up to 20%.
- 1 – 4 employees – $79/month with payroll billed annually ($250 setup fee)
- 5- 19 employees – $159/month with payroll billed annually ($500 setup fee)
- 20 – 49 employees – $239/month billed annually ($1,000 setup fee)
- 50 – 500 employees – Contact sales to get a custom quote tailored to your needs
Reviews:
- Trustpilot 4.8 stars
4. Support Nija
Best for data management and data entry services
As someone who has worked in a startup, the tedious data entry tasks add up. Delegating the work to newer employees or interns is an option that can be used, or one can delegate the work to a 3rd party firm like Support Nija.
Support Nija can take the tedious data entry work off your team’s plate, which lets your team focus on the essential work. Support Ninja offers data entry services, OCR services, data conversion services, data processing outsourcing, list building, and much more.
Outsourcing data tasks can reduce companies’ overhead and ensure accurate data. In addition to data entry services, Support Nija offers other back office services like content moderation, customer support, and more.
Services:
- OCR services
- Image data entry
- Product data entry
- Scanning
- Data processing
- Specialized data entry
- Offline data entry
- List building
- Forms processing
- Ebook data entry
- ePub data entry
- Copy-paste
- Mailing list compilation
Price:
Support Nija uses role-based pricing, but since data entry needs vary, you’ll need to contact their team to get a free quote.
Reviews:
- Site Jabber 4.4 reviews
- Indeed 4.1 stars
5. Sofomo
Best for web development services
Development work typically isn’t classified under back office operations, but it’s one skill that many companies need as their business scales. That’s where Sofomo comes in. Sofomo has been a leader in development outsourcing for over ten years. They focus on building strong client relationships and offering superb quality development solutions.
Their development services cover back and frontend, mobile, cloud/AWS, Salesforce, and Microsoft stack. Their developers become an extension of your team while Sofomo takes care of all the administration and overhead costs.
Services:
- Backend developers (Ruby, Python, PHP, Node.Js, Java, etc.)
- Frontend developers
- Mobile developers
- Cloud/AWS engineers
- Salesforce developers
- Microsoft stack .net developers
Price:
Since development projects and needs can vary so widely, you’ll need to contact their sales team to get a custom quote.
Reviews:
- Facebook – 2, 5-star reviews
Wrapping things up:
In this article, we covered the top 5 back office services that can help your business delegate the tedious back office processes so you can focus on important tasks that can help you generate more profit.
Call Center FAQs:
What is back office outsourcing
Back-office outsourcing is when companies pay outsourcing vendors to help with back office tasks, including payroll, bookkeeping, tax prep, data processing, and more.
What are back office costs?
Back office costs include costs associated with tasks like bookkeeping, payroll, and more.
